Policy & Warranty

Delivery

Once you have successfully placed your order, you’ll receive an order confirmation via email. Please ensure you provide the correct contact number for the couriers to contact you regarding delivery

We deliver to UK mainland. Off shore deliveries can take 7-14 days which may be an additional charge depending on the postcode

Free standard delivery in the UK typically takes 7 to 10 working days, We use a national carrier for quick deliveries throughout the United Kingdom. Our couriers /deliveries are between the hours of 6am – 9pm.

All deliveries are to curb side ONLY - 1 man delivery service - (Houses/homes – door service only to front door) (Flats – to communal ground floor only)

If you wish to cancel your order please provide us with 48 hours notice

Shipping

Our shipping process is very efficient and shipped with care. The couriers will contact you usually 24 hours prior to your delivery scheduled and an allocate time slot

Delivery slots cannot be changed as that’s when the couriers will be in your location at a specific time

Our delivery is a free curb side delivery to the main entrance of the building. Any other requirements can be discussed with the drivers on the day of delivery

After sales

If you have any issues regarding your purchase or delivery please report this within 24 hours of receiving your goods this will help us to identify and issues caused with an immediate response

Our customer care team will always have the customers interest at our highest priority and faulty goods or damages will be dealt within a fast and effective time frame

Warranty

After 28 days from purchase, it is the responsibility (this includes both cost and effort) of the customer to return and collect any goods to the address below in the event of a guarantee claim. In the event of any claim, the customer must provide proof of purchase in the form of the original sales invoice or the payment method.

DBZBeds Unit 4c, Stag Industrial Estate, Bilston, WV14 7HZ.

Our guarantees are only applicable to private individuals who purchased goods for domestic use. Where the goods are used other than for domestic purposes, including without limitation, communal use and/or commercial use, our guarantees will not apply. Our guarantees shall not apply to persons acquiring goods second hand or at auction.

Beds / Mattresses You will receive a full 1 Year Exchange Guarantee with a full bed set (like for like).

Bed bases or mattresses purchased separately come with a 30-day exchange warranty.

Klarna Payment Privacy Policy

If you wish to use Klarna’s payment methods to pay for your goods, then your personal data will be passed on to Klarna. This is for Klarna to assess your individual eligibility and criteria subject to a credit check. This process enables Klarna to establish what would be a suitable payment method to suit your individual needs. Therefore, please be aware, this is all subject to your personal data transferred to Klarna in line with Klarna’s own privacy notice.